Delivery Information
We are committed to ensuring that your orders are delivered promptly and securely. Once your order is successfully placed, our team begins processing it immediately. Delivery typically takes 2-4 working days from the date of order placement. Please note that weekends and public holidays may affect delivery timelines.
We are pleased to offer free delivery on all orders above PKR 2000. For orders below this amount, a standard delivery fee will apply, which will be calculated at checkout. You will receive a confirmation email with tracking details once your order is dispatched, allowing you to monitor its progress.
Return Policy
Your satisfaction is our priority. In the rare event that you receive a damaged product or an incorrect order, we will gladly accept returns under the following conditions:
- Damaged Products: If your item arrives damaged, please notify us within 48 hours of receipt. Ensure the item is in its original packaging and provide photographic evidence of the damage to facilitate a smooth resolution.
- Incorrect Orders: If you receive an item that does not match your order, please contact us immediately. We will arrange for a replacement or refund, as per your preference.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [support email/contact number]. Provide your order number and details of the issue.
- Retain the original packaging for the return process.
- Once your return request is approved, we will guide you through the next steps, including a free pickup or drop-off location for the return, depending on your location.
Terms and Conditions for Returns
- Items must be returned in their original condition, unused, and with all tags intact.
- Returns are only applicable for damaged or incorrect products. Change of mind is not eligible for returns.
- Refunds or replacements will be processed after we have received and inspected the returned item.
We strive to make your shopping experience seamless and enjoyable. For any queries, feel free to contact us at [admin@gleebellus.com].